Refund policy

 

We want you to love your pieces. Because our items are crafted and handled with care, we maintain a strict return process to ensure the integrity of our inventory.

1. Return Eligibility & Window We offer a 14-day request window from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be completely unworn, unused, and in the exact condition it was received.

  • All original tags, packaging, protective pouches, and insert cards must be fully intact and undamaged.

  • Proof of purchase (original order number and digital receipt) must be provided.

  • Returns must be pre-approved. Any items sent back without prior authorisation, or outside of the approved return window, will be automatically rejected.

2. How to Request a Return To initiate a return request, you must email hello@seashell.boutique with the following details:

  1. Your order number.

  2. Clear photo evidence demonstrating the item is unused, undamaged, and still in its original packaging.

  3. The specific reason for your request.

If your request meets our criteria and is accepted, you will be issued a Return Merchandise Authorisation (RMA) number and the designated return address. Do not send returns without an RMA number.

3. Return Shipping & Fees

  • Customer Responsibility: Unless an item arrives damaged or defective, the customer is responsible for all return shipping costs.

  • Tracked Services Only: Returns must be sent using a trackable, insured shipping method. We are not responsible for lost, stolen, or damaged return packages, and tracked proof of delivery is required for any refund claim.

4. Non-Returnable & Final Sale Items Due to hygiene reasons and the bespoke nature of our products, the following are strictly non-returnable:

  • Custom, bespoke, or personalised items.

  • Pierced earrings and body jewellery (due to hygiene regulations).

  • Gift cards.

(Note: Sale items or items purchased with promotional codes are eligible for store credit only, subject to your statutory rights).

5. Damages and Issues Please inspect your order upon arrival. We strongly advise reporting any damaged, defective, or incorrect items to hello@seashell.boutique within 48 hours of delivery, including clear photos of the outer packaging and the item, so we can evaluate the issue promptly.

6. Inspection & Refunds Once received, returned items undergo a thorough quality inspection. You will be notified via email whether your refund is approved or rejected based on the item's condition. If approved, your refund will be processed back to your original payment method within 10 to 14 business days.