Shipping policy

 

Thank you for visiting and shopping at Seashell Boutique. Below are the terms and conditions that constitute our Shipping Policy.

1. Dispatch & Processing

  • All pieces are crafted or packaged in small batches. Orders are dispatched periodically throughout the week.

  • Estimated processing times may vary, but you will receive a shipping confirmation email with tracking details as soon as your package is handed over to the courier.

2. Shipping Rates & Delivery We ship orders using tracked courier services to ensure your parcel arrives safely.

  • UK Shipping: Delivery options and exact shipping charges are calculated and displayed at checkout. Delivery times are carrier estimates and are not guaranteed.

  • International Shipping: Options and rates are calculated at checkout based on destination. International transit typically takes between 5 to 15 business days depending on customs and local handling.

3. Customs, Duties & Taxes Seashell Boutique is not responsible for any customs fees, import duties, tariffs, or local taxes applied to your order upon arrival in your country. All charges incurred during or after shipping are the sole responsibility of the customer.

4. Address Accuracy & Tracking

  • Tracking: Once your order has dispatched, you will receive an email containing a tracking link. Please allow up to 24 hours for tracking events to update.

  • Shipping Address: Please double-check your shipping details at checkout. We are not responsible for parcels delivered to incorrect addresses supplied by the buyer. Re-shipping costs for returned packages will be the customer's responsibility.

5. Delayed, Lost, or Damaged Items

  • Delays: Courier disruptions, customs checks, or peak postal seasons can occasionally cause unexpected transit delays beyond our control.

  • Damaged Packages: If your order arrives damaged, please take clear photos of the outer box/mailer and the damaged item, and contact us at hello@seashell.boutique within 48 hours of delivery so we can review it.

6. Questions If you have any questions about your order's shipment status, please reach out to us at hello@seashell.boutique.